Terms of Service

Feimore AI (the “Service”) includes the Feimore AI website, the dashboard, the Feimore AI Publish Assistant browser extension, and any related services we provide.

These Terms take effect when you first click “Continue with Google”, create an account, or otherwise access or use the Service, whichever happens first. Each of these actions is your acceptance of these Terms; no signature or checkbox is needed.

The Service is intended for businesses, sole traders, and individuals who use it for business purposes. If you use the Service on behalf of a company or other organization, you represent and warrant that you have the authority to bind that organization to these Terms, and “you” includes that organization. Your actions in the Service are then deemed to be the actions of that organization.

If you or the organization you belong to has signed a separate written contract with us, the contract prevails where it conflicts with these Terms. These Terms apply to anything the contract does not cover.

Our Privacy Policy, our Paid Services Terms, and the credit rates and rules we publish in the Service form part of these Terms.

The Service is a team of AI agents for content marketing. Working from your project materials, they do the following:

• Project positioning: organizing the product information you provide and the documents you upload into a positioning profile;
• Market Insights: searching public web pages, discussions on social platforms, and search trends to produce a market insights report and content topics;
• Strategy and creative: proposing content directions, shortlisted topics, scripts, and storyboards;
• Video production: adding a voiceover, finding or generating visuals, editing and rendering the video, and creating a cover;
• Quality review and delivery: checking the quality of scripts and videos; writing titles, descriptions, and tags for each platform; packaging the video, cover, and copy into a publishing kit; and suggesting when to publish;
• Review and learning: building up learnings for the project from your feedback and the publishing data you log, and applying them to future content.

Key steps in the workflow (such as choosing a direction, reviewing the script, and the final cut review) pause and wait for your decision. If you don’t respond, lower-risk steps may continue automatically as configured, and you are deemed to have agreed to any credits used as a result. Publishing is always done by you, on the third-party platform.

The Service does not:

• guarantee views, reach, engagement, follower growth, leads, sales, or any other business results, or that Generated Content is suitable for your particular purpose;
• publish content on third-party platforms for you, or communicate with platforms or other users on your behalf;
• provide legal, financial, investment, medical, or other professional advice. The Service’s checks of advertising language and platform rules are only an aid and do not replace your own review or professional advice;
• guarantee that third-party web pages cited in Market Insights are genuine or accurate, or that they will remain accessible.

The Service relies on third-party services such as large language models, image generation, speech synthesis, sign-in (Google), and cloud computing. We may replace or adjust the third-party services we use at any time.

We may, at any time and at our discretion, add, modify, suspend, or discontinue any feature or part of the Service, including the AI models and providers we use, usage limits, and the credits each action costs. Where a change materially and adversely affects you, we will give you reasonable notice where practicable, such as an in-app notice or an email. Changes to credit rates follow Section 4.7, and discontinuation of the whole Service follows Section 9.4.

We may offer features labeled beta, preview, experimental, early access, or similar (“Preview Features”). Preview Features are provided “as is” for evaluation, may contain errors, may be changed, limited, or ended at any time without notice, and are not covered by any service commitment.

The Service is subject to usage limits, such as limits on projects, storage, concurrent workflows, request rates, and generation volume, which we may set and change. Any plan or feature described as unlimited or unmetered is subject to fair use: we may throttle, queue, or limit use that is materially beyond what is typical for that plan or that places an unreasonable load on the Service or our providers.

You sign up and sign in with your Google account (“Sign in with Google”); your first Google sign-in creates your account. You must be at least 18 years old, or the age of majority where you live if that is higher, and able to form a binding contract.

You must provide true and valid information, sign in only with your own Google account, and keep your Google account secure. Actions taken through your account are deemed to be your own, unless you can prove that someone else used your account without permission and you were not at fault. You bear any loss caused by your disclosure of your account or Google sign-in details, or by fraud committed against you. We are not responsible for any compromise of your Google account that happens outside our Service. If you find that your account has been used without permission, contact us immediately.

Your account is for your own use only. You must not lend, transfer, or sell it, or share it with anyone else.

Projects and credits belong to a “space”:

• Personal space: created through public sign-up, for your own use;
• Team space: set up by us as agreed with a business. Members join through the business’s invite link, up to the agreed number of seats. One account can belong to a personal space and to several team spaces at the same time.

Projects created, materials uploaded, and content generated in a team space are controlled by that business. Once you are removed from or leave a team space, you can no longer access its projects. Those projects stay in the team space, and the business may transfer them to other members.

You can delete your account in Account settings; to confirm, you sign in again with the same Google account. If you are the only admin of a team space, you must first make another member an admin, or contact us. Deletion takes effect immediately and cannot be undone: your email address, Google account ID, name, and other Google profile information are erased, your display name is shown as “Deleted user”, and the same Google account can be used to sign up again. Download anything you want to keep before you delete your account. When your account is deleted, any unused credits in your personal space are forfeited. To prevent repeat claims, no trial credits are issued if the same Google account signs up again. For paid credits, see Section 7.1 of the Paid Services Terms. Credits in team spaces are not affected by the deletion of your account.

You represent and warrant that you are not located in, organized under the laws of, or ordinarily resident in any country or region subject to comprehensive sanctions or an embargo, and that you are not named on, or owned or controlled by anyone named on, any sanctions or restricted-party list. You must comply with all applicable export control and sanctions laws, and must not use, export, or re-export the Service or Generated Content in breach of them. We may block access or close accounts where needed to comply with these laws.

The Service is charged per action, and charges are settled in credits. The number of credits each action uses is set by the credit rates published in the Service. Estimates shown in the Service are for reference only; the amount actually settled applies. Credits issued, used, and remaining are determined by our system records.

Credits are issued in batches, and each batch has its own validity period:

Credits have no cash value. They are automatically forfeited when they expire and cannot be extended, refunded, or exchanged for cash. You can see the expiry date of each batch in the Service. Please use your credits before they expire.

Each charge uses the credits that expire soonest first, and credits with no expiry date last. You cannot choose the order in which credits are used.

Before an action starts, we put the credits it needs on hold under the credit rates. When the action finishes, we settle the charge based on the quantity actually completed and return to your balance, as credits, any credits held in excess and any credits for failed parts. “Failed” here means that no output was produced for system reasons. It does not cover cases where you are unhappy with the Generated Content. Returned credits go back to their original batch, and if that batch has already expired, the returned credits are forfeited with it. If credits are deducted twice because of a system fault, we will return them once we have verified the error. If a system error causes us to issue too many credits or deduct too few, we may correct the error and deduct the difference from your account. Credits used because of your own mistake (for example, approving production by accident) are not returned.

If you don’t have enough credits, the action can’t be started, and a workflow in progress may pause. It can continue once you have enough credits.

We may change the credit rates and credit rules. We publish the credit rates in the Service and will give notice in the Service before a change that increases the credits an action costs takes effect. Changed credit rates apply to actions that start after the change. The validity of credits already issued is calculated under the rules in effect when they were issued.

Credits can be used only in the Service and cannot be transferred, given away, withdrawn, or exchanged for cash or other property. Credits in personal spaces and team spaces are kept separate and cannot be moved between them. Credits in a team space are shared by the members of that space.

You can get credits by subscribing, by buying credit packs, or by signing a contract with us. Purchases, payment, refunds, taxes, and invoices for subscriptions and credit packs are governed by our Paid Services Terms; for a contract, prices, payment methods, and invoicing are as set out in the contract or order. Credits are prepaid vouchers redeemable for the Service. Apart from the refund cases in the Paid Services Terms, they are non-refundable and cannot be exchanged for cash.

Trial credits are for trying out the Service. We may change the number and validity period of trial credits issued in the future; credits already issued are not affected. We may void, without refund, any credits obtained through bulk registration, exploiting system vulnerabilities, unofficial channels, or other improper means. If those credits have already been used, you must compensate us for the resulting loss.

You must comply with all laws and regulations that apply to you and to your use of the Service. You must not use the Service to create, upload, publish, or distribute content that:

• is unlawful, or promotes or facilitates illegal activity;
• infringes or misappropriates anyone’s intellectual property, privacy, publicity, likeness, or other rights;
• is defamatory, harassing, threatening, hateful, or discriminatory, or incites violence;
• sexually exploits or endangers children, or is sexually explicit content depicting a real person without their consent;
• promotes terrorism or violent extremism, or glorifies serious violence or self-harm;
• is false or misleading advertising, such as unsubstantiated product, health, or efficacy claims, fake or undisclosed endorsements and reviews, or fabricated data;
• impersonates a real person or organization, or presents synthetic media of a real person as genuine without their consent;
• contains malware or other harmful code, or is spam;
• is otherwise prohibited by applicable law or by the rules of the platform where it is published.

You must not:

• sign up with someone else’s Google account, register accounts in bulk, or obtain, transfer, buy, or sell accounts or credits by improper means;
• reverse engineer, decompile, disassemble, or otherwise try to derive the source code, models, prompts, or underlying components of the Service, except to the extent applicable law expressly prohibits this restriction;
• circumvent or interfere with credit billing, usage limits, access controls, rate limits, safety filters, or other technical measures;
• scrape, crawl, or extract data from the Service, or access it in high volumes using scripts or other automated means except through interfaces we provide for that purpose, or interfere with or disrupt the normal operation of the Service;
• access the data of other users or other spaces without authorization, or probe, scan, or test the vulnerability of the Service without our written permission;
• resell, sublicense, rent, or otherwise make the Service available to third parties, or use it to run a service bureau, without our written permission;
• use the Service or Generated Content to develop, train, or improve any AI model or any product or service that competes with the Service;
• use the Service or the Publish Assistant to break the rules of third-party platforms, for example by inflating metrics, publishing spam in bulk, or impersonating others;
• use the Service in a way that is abusive, that places an unreasonable burden on our infrastructure or providers, or that would cause us to breach the usage policies of our AI model providers;
• use the Service for any other illegal activity.

You must lawfully own, or be authorized to use, the materials you submit to the Service (including text, documents, images, video, audio, and your instructions). If the materials contain another person’s personal information, likeness, or voice, you must obtain that person’s consent in advance or have another lawful basis.

We may, but are not obliged to, review inputs and Generated Content, including with automated tools, to detect breaches of these Terms and keep the Service safe.

The reports, strategies, scripts, voiceovers, visuals, videos, covers, copy, and other output of the Service (“Generated Content”) are generated by artificial intelligence from your materials and instructions. Generated Content may be inaccurate, incomplete, outdated, or misleading; may be the same as or similar to content generated for other users; and may contain material that infringes the rights of others, such as trademarks, copyrights, or likenesses, without either of us being aware of it.

You must review Generated Content yourself before you use or publish it, including its facts, data, citations, and product claims, and whether it respects the rights of others and complies with law and platform rules. You are solely responsible for the content you choose to use, publish, or distribute. The quality checks and scores the Service provides are an aid to judging the content. They do not mean that the content is lawful and compliant, or that it will be effective.

When you publish or distribute content that contains AI-generated visuals, synthetic voices, or similar material, you must comply with the laws and platform rules on labeling AI-generated or synthetic content in the places you publish. You must not remove, alter, or conceal labels, watermarks, or metadata added by the Service. If your failure to label content as required causes confusion or misidentification, or leads to action by a platform or authority, you bear the consequences.

If you find Generated Content that is illegal or inappropriate, you can report it to us as described in Section 16. We may refuse to generate, stop transmitting, or delete any input or Generated Content that is illegal or breaches these Terms, keep the relevant records, and report to law enforcement or other authorities where required or permitted by law.

The Service can prepare content for publishing on platforms such as Douyin, Xiaohongshu, WeChat Channels, Kuaishou, Bilibili, Weibo, TikTok, Instagram, YouTube, Facebook, X, and LinkedIn. These platforms are provided by their own operators, and your accounts and content on them are subject to their user agreements and rules.

The Feimore AI Publish Assistant is an extension installed in your own browser. Using the platform accounts you are already signed in to in that browser, it opens the platform’s publishing page and fills in the video, title, body text, tags, and other content for you. You decide on the platform’s page whether to publish and to which account. After you click publish, the Publish Assistant reads the link to the post and sends it back to the dashboard.

Third-party platforms, APIs, and services, including social platforms and AI model providers, are outside our control. They may change their pages, interfaces, or rules at any time, which may stop the Publish Assistant or other features from working. We will try to keep up with these changes, but we do not guarantee that any feature will remain available on any platform. To the maximum extent permitted by law, we are not liable for any loss you suffer because of third-party platforms’ or providers’ rules, content moderation, approvals, reach limits, account penalties, outages, or service changes.

Rights in third-party web pages cited in Market Insights, in visual assets the Service retrieves from asset libraries, and in music the Service provides belong to their respective rights holders. You may use these assets and this music only in content made with the Service, and only on the terms of their licenses.

We and our licensors own all rights, title, and interest, including all intellectual property rights, in the Service and in its software, models, agent designs, prompts, workflows, templates, playbooks, interface, documentation, trademarks, and logos, and in any improvements to them. Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to use the Service for your own business purposes while these Terms are in effect. We reserve all rights not expressly granted to you.

As between you and us, you keep ownership of the materials, instructions, and other content you submit to the Service (“Inputs”). You grant us and our affiliates a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, adapt (for example, reformat or transcode), transmit, and display Inputs and Generated Content as needed to provide, maintain, secure, and support the Service, to comply with law, and as described in Section 8.4. We may sublicense these rights to service providers that supply capabilities such as models, speech synthesis, asset search, and hosting for the Service. After your account is deleted, we delete or anonymize the personal information in this content as described in our Privacy Policy.

As between you and us, and to the extent permitted by law, you own the Generated Content, and we assign to you any rights we may have in it. You may use it for any lawful purpose, including commercial purposes. This does not give you rights in third-party assets and music it contains (Section 7.4), in content generated for other users even if it is similar, or in the Service’s templates and other components beyond their use as part of your Generated Content. Please note that, in many places, content generated entirely by artificial intelligence may not be protected by copyright.

We may use Inputs, Generated Content, and data about how the Service is used, after de-identifying them so that no specific individual can be re-identified, to maintain, analyze, and improve the Service, for example to refine our agents’ prompts, workflows, and review criteria and the models we use. This use may continue after your account is deleted. If you don’t want your content used this way, email us as described in Section 16 to opt out. The opt-out applies going forward and does not cover aggregated usage statistics or processing needed to secure the Service and prevent abuse.

If you send us suggestions, ideas, or other feedback about the Service, we may use them freely for any purpose, without any obligation or payment to you.

If you believe that content in the Service infringes your rights, you can notify us as described in Section 16, with proof of your identity, proof of ownership, and the specific location of the infringing content. We will handle it in accordance with applicable law.

We will make reasonable efforts to keep the Service running reliably, but we do not promise that it will be uninterrupted or error-free. System maintenance or upgrades, third-party service failures, network or power outages, force majeure, and other causes may interrupt the Service temporarily. We will try to give advance notice of planned maintenance. If a workflow fails as a result, credits on hold are returned under Section 4.5.

We may warn you, remove content, restrict features, or suspend or terminate your account, with or without prior notice, if: (a) you breach these Terms or the Paid Services Terms, or we reasonably suspect that you have; (b) your use creates a security, fraud, legal, or reputational risk for us, our users, or others; (c) we are required to do so by law or by a court or authority; (d) a payment is overdue, fails, or is reversed; or (e) your account has had no sign-in for 12 consecutive months and has no active subscription or unexpired paid credits. We may also terminate your account for any other reason by giving you at least 30 days’ notice. We decide whether a breach has occurred based on our reasonable judgment, and may first ask you to correct it or act directly. If your account is terminated for a breach, unused credits are not refunded. If we terminate your account on 30 days’ notice without cause, paid credits are handled under Section 7.3 of the Paid Services Terms.

You may stop using the Service at any time, or delete your account under Section 3.6.

If we decide to discontinue the Service as a whole, we will give at least 30 days’ notice. Paid but unused credits are handled under Section 7.3 of the Paid Services Terms. Once the Service or your account is terminated, we have no obligation to keep the data in your account, so download anything you want to keep in advance. Your personal information will be handled in accordance with our Privacy Policy.

When your account is terminated, your right to use the Service ends immediately. Section 15.6 sets out which terms continue to apply.

To the maximum extent permitted by law, the Service, Generated Content, Preview Features, and everything else we provide are provided “as is” and “as available”, without warranties of any kind. We, our affiliates, and our licensors and providers disclaim all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and accuracy, and any warranties arising from course of dealing or usage of trade.

We do not warrant that Generated Content will be accurate, complete, reliable, original, or free of third-party rights, or that it will not be similar to content generated for others. You must review it before you publish it, and you are solely responsible for what you publish (Section 6.2).

We do not guarantee any business result, such as views, reach, engagement, followers, leads, or sales; that any platform will accept, approve, or recommend your content; or that the Service will be uninterrupted, timely, secure, or error-free, or that data will not be lost.

Third-party platforms, APIs, model providers, and other third-party services are outside our control. We make no warranty about them and are not responsible for their availability, behavior, or content.

Some jurisdictions do not allow certain warranties to be excluded. In those jurisdictions, the exclusions above apply only to the extent permitted by law.

To the maximum extent permitted by law, neither we nor our affiliates, officers, employees, agents, licensors, or providers will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, data, or goodwill, or costs of substitute services, arising out of or in connection with these Terms or the Service, however caused and under any theory of liability (including contract, tort, negligence, or otherwise), even if we have been advised of the possibility of such damages. Please back up anything you want to keep.

To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with these Terms, the Paid Services Terms, and the Service will not exceed the greater of (a) the amounts you paid us for the Service in the 12 months before the event giving rise to the claim, and (b) USD 100.

If a service interruption or a credit error is caused by us, we may compensate you by issuing additional credits, extending validity periods, or similar means. To the extent permitted by law, that compensation is your sole and exclusive remedy for that interruption or error.

The limitations in this Section apply even if a limited remedy fails of its essential purpose. They reflect a reasonable allocation of risk between you and us, which is reflected in our prices.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, such as liability for fraud or fraudulent misrepresentation, or for death or personal injury caused by negligence.

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless us, our affiliates, and our and their officers, directors, employees, and agents (the “Indemnified Parties”) from and against all claims, demands, proceedings, losses, damages, liabilities, fines, penalties, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your Inputs; (b) Generated Content that you use, publish, or distribute; (c) your use of the Service, including use through your account; (d) your breach of these Terms, the Paid Services Terms, or applicable law; or (e) your infringement or misappropriation of any third party’s rights.

We may control the defense and settlement of any claim covered by Section 12.1, and you will cooperate with us as we reasonably request. You may not settle any such claim without our prior written consent.

We may notify you through in-app notices, by email to the address on your account, or through other contact details you provide. An in-app notice is deemed delivered when posted, and an email when sent. We may also use these channels to send you service updates and promotional information, and you can unsubscribe from promotional messages by following the instructions provided.

Notices to us must be sent by email to the address in Section 16 and take effect when we receive them.

We may change these Terms at any time. The revised version and its update date will be posted on this page. If a change is material, we will notify you by email or in the Service reasonably in advance, and at least 15 days before it takes effect, unless the change is required by law or concerns new features or security, in which case it may take effect sooner. If you do not agree, stop using the Service and delete your account before the change takes effect. If you continue to use the Service after the change takes effect, you have accepted the revised Terms.

These Terms, and any dispute or claim arising out of or in connection with them or the Service (including non-contractual disputes or claims), are governed by the laws of the Hong Kong Special Administrative Region, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before starting arbitration or court proceedings, the party raising a dispute must send the other a written notice describing the dispute and the relief sought: to us by email at the address in Section 16, and to you at the email address on your account. Both parties will try in good faith to resolve the dispute informally within 30 days after the notice is received.

Except as provided in Sections 14.5 and 14.6, any dispute, controversy, difference, or claim arising out of or relating to these Terms, the Paid Services Terms, or the Service, including their existence, validity, interpretation, performance, breach, or termination, and any dispute about non-contractual obligations, will be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted. The seat of arbitration is Hong Kong. There will be one arbitrator. The arbitration will be conducted in English. The arbitration, and any award, is confidential except as needed to enforce the award or as required by law. The award is final and binding on both parties, and judgment on it may be entered in any court with jurisdiction. The law of this arbitration agreement is Hong Kong law.

To the maximum extent permitted by law, you and we may bring claims against each other only on an individual basis, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative action or proceeding. The arbitrator may not consolidate claims of more than one person or preside over any class, collective, or representative proceeding. You and we each waive any right to a jury trial. If this Section 14.4 is found unenforceable for a particular claim, that claim (and only that claim) will be severed from the arbitration and decided by the courts under Section 14.6.

Despite Sections 14.2 and 14.3: (a) either party may bring an individual claim in a small-claims court with jurisdiction, as long as it stays there; and (b) either party may seek injunctive or other equitable relief in any court with jurisdiction to protect its intellectual property rights or to stop actual or threatened misuse of the Service or unauthorized access to it.

You may opt out of arbitration under Section 14.3 by emailing us at the address in Section 16, from the email address on your account, within 30 days after you first create your account (or, if later, within 30 days after these Terms first take effect for you). Your email must include your name and a clear statement that you are opting out of arbitration. Opting out does not affect any other part of these Terms. If you opt out, or a dispute is otherwise not subject to arbitration (other than claims under Section 14.5), the courts of Hong Kong have exclusive jurisdiction, and you and we submit to their jurisdiction.

To the extent permitted by law, any claim arising out of or relating to these Terms or the Service must be started within one year after the cause of action arises; otherwise, it is permanently barred.

If we make a material change to this Section 14, the change does not apply to any dispute of which either party gave notice before the change took effect.

Nothing in these Terms limits any rights you have as a consumer under the mandatory laws of your country of residence that cannot be waived by contract.

These Terms, together with the Paid Services Terms, the Privacy Policy, and the documents they refer to, are the entire agreement between you and us about the Service and supersede any prior agreements on that subject, subject to Section 1.4.

You may not assign or transfer these Terms, or any of your rights or obligations under them, without our prior written consent; any attempt to do so is void. We may assign or transfer these Terms, in whole or in part, without your consent, including to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or part of our business or assets. We will notify you if an assignment changes the party you contract with.

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, epidemics, war, terrorism, civil unrest, government action, sanctions, labor disputes, power or internet failures, cyberattacks, and failures of third-party providers, platforms, or AI models.

If any provision of these Terms is held invalid or unenforceable, it will be enforced to the maximum extent permitted and the other provisions remain in effect; the invalid part is replaced with lawful terms that come closest to the purpose of the original provision.

If we do not exercise, or delay exercising, any right under these Terms, that is not a waiver of the right.

Sections 4.3, 6.2, 6.3, 8, 10, 11, 12, 14, and 15, any payment obligations that have accrued, and any other provisions that by their nature should survive, survive the termination of these Terms or your account.

Language versions: These Terms are available in English and Chinese. If the versions differ, the English version prevails.

We may list the names and logos of business customers on our website and in marketing materials. A business customer that does not agree may notify us in writing, and after we receive the notice, we will not make any new use of that customer’s name or logo.

You and we are independent contracting parties. These Terms do not create an agency, partnership, joint venture, or employment relationship between us. Apart from the Indemnified Parties under Section 12, no third party has any right to enforce these Terms.

Section headings are for convenience only and do not affect the meaning of these Terms. “Including” means “including without limitation”.