Paid Services Terms

These Paid Services Terms apply to the paid services you buy on Feimore AI (“Paid Services”), including:

• subscriptions: the plans listed on the pricing page, billed monthly or yearly;
• credit packs: credits you can buy as needed, without a subscription;
• the Enterprise plan and other services set up under a contract.

If you or the organization you belong to has signed a separate contract with us, the contract prevails where it conflicts with these Paid Services Terms. These Paid Services Terms apply to anything the contract does not cover.

The rules for credits themselves, including the validity of each type of credit, the order in which credits are used, holds and settlement, and changes to the credit rates, are set out in Section 4 of the Terms of Service. These Paid Services Terms cover purchases, payment, renewal and cancellation, refunds, taxes, and invoices.

The prices, credit amounts, validity periods, and other rules we publish on the pricing page, the credits page, and the checkout page, and the terms of any order or quote we confirm with you, form part of these Paid Services Terms.

A subscription can be bought only for your own personal space. Each plan includes credits issued every month, a limit on how many projects you can run at the same time, media storage, and other benefits, as shown when you place the order. For a team space, contact us to set it up under a contract.

Credit packs can be added to your personal space or to a team space where you are an admin. When a single order reaches a tier published on the page, we add extra credits (“bonus credits”) at the rate shown when you place the order. Bonus credits are issued together with the credits you bought and are valid for the same period.

Credits bought for a team space belong to that space and are shared by its members (Sections 3.5 and 4.8 of the Terms of Service). If you leave or are removed from that team space, you cannot take those credits with you or request a refund on that ground.

We may change the plans, prices, benefits, and bonus rules for future sales; price changes for active subscriptions follow Section 4.2. For a billing period you have already paid for, the number of credits issued each month is as agreed when you placed the order; project limits and other benefits follow the rules published in the Service at the time.

Credits you buy have no cash value, are non-transferable, and cannot be redeemed for money. They expire as stated at purchase or in the Service (Section 4.2 of the Terms of Service). We may adjust the credits that features cost, with notice (Section 4.7 of the Terms of Service). Unused credits are forfeited when your account is closed or terminated for breach (Section 7).

Unless the checkout page or your order states that a subscription is a one-time prepaid term, your subscription renews automatically at the end of each billing period (monthly or yearly) for another period of the same length, until you cancel. You authorize us and our payment processor or reseller to charge your payment method on file the then-current price, plus applicable taxes, at each renewal. A one-time prepaid term ends when its period ends; before then, the dashboard reminds you to renew.

You can cancel at any time, in the Service where that option is available or by emailing us as described in Section 9, before the next renewal date. Cancellation takes effect at the end of the current billing period: you keep your plan benefits and monthly credits until then, and the subscription does not renew. Fees already paid are not refunded, and there are no refunds or credits for partial billing periods.

A billing period starts when your payment is confirmed, or, for a renewal, when the previous period ends; if you already have an active subscription, a new term starts when the current one ends. The first month’s credits are issued when the period starts, and each later month’s on the same day of the month, or on the last day of a month that has no such day. Yearly plans also issue credits monthly, in 12 installments.

Each month’s subscription credits expire at the next monthly issue, and the last month’s credits expire when the subscription ends. Unused credits do not roll over to the next month, are not refundable, and cannot be exchanged for cash.

If you buy another term before the current term ends, the new term is queued to start when the current one ends. The number of terms a space can have queued is as shown in the Service.

A new plan, whether higher or lower, starts after the current term ends. To upgrade right away, contact us: we will start the new term immediately and end the current one at the same time. Credits already issued for the current term stay usable until their original expiry, and no further months of that term are issued. For those months, we refund you, to your original payment method, the amount paid for the term divided evenly across its months (the “monthly share”). A monthly plan has no unissued months, so nothing is refunded.

While you are subscribed, the number of projects your personal space can run at the same time follows your plan, and archived projects don’t count. After a downgrade or when a subscription ends, existing projects keep working, but you cannot create or restore projects until you are back under the limit. Media storage follows your plan too: only what you upload counts, shared by every project in the space. After a downgrade or when a subscription ends, uploaded materials stay usable, but while you are over the storage limit you cannot upload new ones until you delete enough to get back under it.

Prices may be shown in US dollars or other currencies; the currency and amount you will be charged are shown at checkout.

We may change prices, plans, and bonus rules. For an active subscription, we will notify you at least 15 days in advance, and the new price applies from your next billing period after the notice period; if you do not agree, cancel before then (Section 3.2). Orders already paid are not affected, and we do not refund the difference if prices later drop or a promotion runs. A promotion with its own rules is governed by those rules.

You pay using the payment methods available at checkout, processed by third-party payment processors or by an authorized reseller acting as merchant of record, whose terms may also apply to your purchase. Under a contract, or an order or quote we confirm with you, payment is as set out there.

Prices exclude applicable taxes (such as VAT, GST, or sales tax) unless stated otherwise; taxes are calculated at checkout based on your location and are your responsibility.

Once your payment is confirmed, subscription credits are added to your personal space, and credits from a credit pack (including any bonus credits) to the space you chose. If you have paid but the credits haven’t arrived, contact us as described in Section 9 with your order or contract number; once we have verified it, we will add the credits or refund you.

You must pay lawfully, using a payment method that is your own or that you are authorized to use. If a payment fails or a renewal charge cannot be collected, we may retry the charge and suspend your Paid Services or your account until the amount is paid. If a payment is reversed or charged back, we may take back the credits issued for that order and suspend or terminate the related Paid Services; if those credits have already been used, you must pay for them. If you file a chargeback without first contacting us to resolve the issue, we may terminate your account (Section 9.2 of the Terms of Service).

Pay only through official Feimore AI pages or as set out in a contract, order, or quote we confirm with you. Never transfer money privately to an individual, and never buy credits through unofficial channels; credits obtained through unofficial channels are handled under Section 4.10 of the Terms of Service. We cannot control, and are not liable for, losses you suffer from fraud during payment or from the misuse of your account or payment information. We will help you limit your losses to the extent permitted by law, but our help does not mean that we are responsible for the loss.

Payment failures, delays, or refund delays caused by a payment processor’s or reseller’s systems, risk controls, or rules are handled by that party under its rules. We will do our best to help, but we are not liable for them unless they are caused by our fault.

All fees are non-refundable, except as required by law or as expressly stated by us in writing, including in this Section and in Sections 3.6 and 7.3. Credits are prepaid vouchers redeemable for the Service and cannot be exchanged for cash.

When an action fails for system reasons, the credits it used are returned to your balance as credits under Section 4.5 of the Terms of Service. This is a return of credits, not a refund of money.

You may contact us to request a refund if any of the following applies:

• a system fault or another cause not attributable to you results in a duplicate payment or in the credits you bought not being added to your account;
• a material defect in the Service makes you completely unable to use it, and we do not fix the defect within a reasonable time after you tell us about it;
• a contract provides for a refund, applicable law requires one, or we agree to one in writing.

Fees corresponding to credits already used are not refunded. The unused part is calculated as follows. For a credit pack, we refund the amount paid in proportion to the unused credits out of all the credits the order gave you (including bonus credits). For a subscription, we refund the current month’s monthly share in proportion to that month’s unused credits, plus the monthly share of each month not yet issued (Section 3.6).

If you are a consumer in the European Union, the United Kingdom, or another country whose law gives you a right to withdraw from an online purchase (usually within 14 days), you expressly request that we begin providing the Paid Service immediately after purchase, and you acknowledge that, to the extent permitted by law, you lose your right of withdrawal once you start using the paid features or credits. Where a right of withdrawal still applies, you may exercise it by contacting us within the withdrawal period, and we will refund you as required by law, less the value of anything already provided.

After a refund, the credits issued for that order (including bonus credits) are void, no later month of that subscription term is issued, and your project limit and media storage follow your subscription status after the refund. Trial credits, compensation credits, and bonus credits are not refundable on their own and cannot be exchanged for cash.

Refunds go back to the original payment method, or as the contract provides, and how long they take to arrive depends on the payment processor or reseller. If an invoice or receipt has already been issued for the order, you must first return it or help us issue a credit note.

To request a refund, contact us as described in Section 9 with your order or contract number, the email address of your account, and the reason. We will process it once we have verified the request.

A receipt may be provided at checkout. For an invoice, contact us as described in Section 9 with your order or contract number and your billing details, and we will issue an electronic invoice or receipt. Please make sure the billing details you give us are accurate.

Invoices and receipts are issued for the amount you actually paid. None are issued for bonus credits, trial credits, or compensation credits.

When you delete your account yourself, all unused credits in your personal space, including credits you paid for, are forfeited without refund, and your subscription ends without renewal or further monthly credits. If you believe an order qualifies for a refund under Section 5, request the refund before you delete your account. For other consequences of deletion, see Section 3.6 of the Terms of Service.

If your access is suspended or terminated because you breached the Terms of Service, these Paid Services Terms, or any laws or regulations, or because of non-payment or a chargeback, unused credits are not refunded (Section 9.2 of the Terms of Service).

If we terminate your account without cause on 30 days’ notice (Section 9.2 of the Terms of Service), or discontinue the Service as a whole (Section 9.4 of the Terms of Service), we refund the unused part of the credits you paid for and the monthly share of any subscription months not yet issued, calculated as in Section 5.3. Trial and compensation credits are not refunded.

If we change these Paid Services Terms, we will publish the change and notify you as described in Section 13 of the Terms of Service. For an order paid before a change, the price and the credits bought for the period already paid follow the version in effect when the order was placed; renewals after the change follow the new version.

Disclaimers, limitation of liability, indemnity, governing law, and dispute resolution, including the arbitration agreement and class action waiver, are governed by Section 10, Section 11, Section 12, and Section 14 of the Terms of Service.