Account and credits
Credits and billing
Reports, creative concepts and videos are charged per item, and you can check your balance and every transaction at any time.
Check your balance
- The space switcher in the top bar shows the current space’s credit balance. Click Credit details for the full breakdown.
- Available is what you can spend. Credits on hold are reserved for runs in progress and not yet settled.
- All activity lists every charge and grant with its project, task and output, and links to the run behind it. Purchases lists your orders. Credits received shows where each batch of credits came from, how much is left and when it expires.
Pricing
| Item | Credits | Notes |
|---|---|---|
| Market insights report | 305 / report | No charge if the research fails or finds no new evidence |
| Creative concept | 245 / concept | Revisions included: 1; then 140 credits per additional revision |
| Video | 470 / video | Rework rounds included: 2, and each AI cover generated counts as one; then 35 credits per additional round |
| Free actions | 0 | Generating or updating the positioning profile, adopting with edits and rewriting Learning Log entries; your credit balance must be above zero |
| Other actions | Usage-based | Performance analysis and similar actions, up to 30 credits per analysis |
What a Content Marketing cycle costs depends on how many creative concepts and videos it produces. The estimate before you start assumes 3 creative concepts and 2 videos: about 1,675 credits. To start, you need at least 490 credits available.
Get credits
- New personal accounts get 2,000 trial credits, valid for 30 days. Each phone number can claim them once. Numbers from virtual carriers or data-only SIMs, and accounts that signed up through an invite link, don't get trial credits.
- A personal space can subscribe: pick a plan on the pricing page, choose monthly or yearly, and pay by scanning the WeChat Pay code (online checkout is for mainland China; teams elsewhere see the last item below). Each billing month adds that month's credits, which reset at the next monthly top-up; yearly plans add credits monthly too. Credits arrive on the same day each month, or on the last day of a shorter month.
- Subscriptions are prepaid and never renew on their own. The dashboard reminds you to renew before yours ends. Click Renew or change plan at the top of the credits page: the new term starts the day the current one ends, and one term can wait in line. To upgrade right away, contact us.
- Running low? The owner of a personal space or a team admin can click Buy credits on the credits page to buy a credit pack at the standard rate, with —% bonus credits from —, valid for — from the moment they arrive. The earliest-expiring credits are used first, so this month's subscription credits go first.
- Within 7 days of payment, contact us for a full refund to your original payment method. A subscription must not have started yet, or must have added only its first month with none of that month's credits used; a credit pack must be entirely unused. If another term is queued after it, refund that one first. Refunded credits are voided and show as Refunded under Credits received.
- For an invoice for an online order, copy the order number from the Purchases tab on the credits page and email it to [email protected]. We issue electronic invoices.
- Teams outside mainland China click Contact us, pay offline, and we start the subscription. We add a team space's credits under your contract, and team admins can buy credit packs too.
Not enough credits
If you run out of credits mid-run, the pipeline pauses at the Not enough credits checkpoint. Top up, then reply Credits added, continue to resume.